Question: When I load my drawing, all my fonts are displayed as "???????"
Answer: In order to view localized international and custom SHX fonts in your drawing, please add the SHX files to your Documents folder using the iTunes Sync method.
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Question: I keep getting out of memory errors or my TurboApp closes
Answer: The amount of available hardware memory or file size can limit the ability to open a large file. To flush and optimize memory on your iOS device, please perform the following:
1. Press and hold the top power button on your iOS device for 4-5 seconds
2. Swipe the "Slide to power off" as displayed
3. Power on by pressing and holding the top power button again for 4-5 seconds, the Apple icon should appear as your device loads.
Open TurboViewer/Pro and load your file again.
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Question: I have a problem opening a DWG file from the my TurboApp Inbox, transferred ok from mail program. But when touched to open from the Inbox of my TurboApp, program closed.
Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file. If the problem still persists, please send DWG file attachment via email to customersupport@imsidesignto turboapps@imsidesign.com to promptly troubleshoot the problem.
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Question: My TurboApp only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: Your TurboApp should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to customersupport@imsidesignto turboapps@imsidesign.com to determine the problem.
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Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file from your CAD application. If the problem still persists, please send DWG file attachment via email to turboapps@imsidesign.com to promptly troubleshoot the problem.
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Question: TurboReview/TurboSite only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: TurboReview/TurboSite should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to turboapps@imsidesign.com to determine the problem.
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Answer: This could be due to the Grayscale setting is turned ON under Visual Styles. Set Grayscale settings to OFF. Also you can change the Visual Styles/Edge Factor slider to change lines from dark (black) to light (white).
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