TurboReview and TurboSite/Reader Frequently Answered Questions:
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Question: I can no longer open my drawing files from email attachment, dropbox, or other methods that allow "Open In TurboReview, TurboSite, TurboViewer, (TurboApps)"
Answer: We have found that SkyDrive removes file association for some file types including CAD DWG and other drawing file formats. Uninstall SkyDrive, test drawing associativity in your TurboApps by opening "In TurboApps", if that works, reinstall SkyDrive
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Question: Do I have to cloud convert my non-native drawing files (STP, 3DS, SKP, IGES, etc.) each time I want to open it?
Answer: No, TurboReview and TurboSite supports DWG, DWF, DXF, and PDF natively. The other 20+ CAD formats such as DGN,SKP, 3DS, STEP, IGES, require a 'One-Time' convert process using our cloud convert servers and then downloads it back to your device. Once a non-native CAD file is converted, it will be copied to your TurboReview TurboSite Inbox folder and can be opened without conversion again. This works great when you no longer have a internet connection since the file can be loaded locally from your Inbox.
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Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file from your CAD application. If the problem still persists, please send DWG file attachment via email to turboapps@imsidesign.com to promptly troubleshoot the problem.
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Question: TurboReview/TurboSite only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: TurboReview/TurboSite should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to turboapps@imsidesign.com to determine the problem.
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Answer: This could be due to the Grayscale setting is turned ON under Visual Styles. Set Grayscale settings to OFF. Also you can change the Visual Styles/Edge Factor slider to change lines from dark (black) to light (white).
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