Question: When I load my drawing, all my fonts are displayed as "???????"
Answer: In order to view localized international and custom SHX fonts in your drawing, please add the SHX files to your Documents folder using the iTunes Sync method.
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Question: I keep getting out of memory errors or my TurboApp closes
Answer: The amount of available hardware memory or file size can limit the ability to open a large file. To flush and optimize memory on your iOS device, please perform the following:
1. Press and hold the top power button on your iOS device for 4-5 seconds
2. Swipe the "Slide to power off" as displayed
3. Power on by pressing and holding the top power button again for 4-5 seconds, the Apple icon should appear as your device loads.
Open TurboViewer/Pro and load your file again.
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Question: I have a problem opening a DWG file from the my TurboApp Inbox, transferred ok from mail program. But when touched to open from the Inbox of my TurboApp, program closed.
Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file. If the problem still persists, please send DWG file attachment via email to turboapps@imsidesign.com to promptly troubleshoot the problem.
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Question: My TurboApp only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: Your TurboApp should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to turboapps@imsidesign.com to determine the problem.
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Open TurboReview/TurboSite and load your file again.
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Question: How large a file can I open in TurboReview and TurboSitemy TurboApp?
Answer: The size of drawing file that can be opened depends on the hardware devices available system RAM. This amount of System RAM should not be confused with the amount of storage space on the device. The iPad 1 and iPhone 4 for example have 256mb of system RAM and the iPad 2 has twice the memory at 512mb. So in general the iPad 2 can open files in the 10-15mb range and the iPad 1 around 5-8mb. iPad 3 and 4 can iPhone 5, 5s, iPad 3, 4, and Air have 1GB of RAM and can generally open a file in the 2024-32mb 30mb range.
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Question: I can not view my drawings from my AutoCAD based vertical application such as AEC, ACA, MEP, Civil 3D, etc.
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Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file from your CAD application. If the problem still persists, please send DWG file attachment via email to turboapps@imsidesign.com to promptly troubleshoot the problem.
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Question: TurboReview/TurboSite only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: TurboReview/TurboSite should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to turboapps@imsidesign.com to determine the problem.
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Answer: This could be due to the Grayscale setting is turned ON under Visual Styles. Set Grayscale settings to OFF. Also you can change the Visual Styles/Edge Factor slider to change lines from dark (black) to light (white).
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