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TurboViewer and Pro Frequently Answered Questions:


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Question:  I can no longer open my drawing files from email attachment, dropbox, or other methods that allow "Open In TurboReview, TurboSite, TurboViewer, (TurboApps)"

Answer:  We have found that SkyDrive removes file association for some file types including CAD DWG and other drawing file formats.  Uninstall SkyDrive, test drawing associativity in your TurboApps by opening "In TurboApps", if that works, reinstall SkyDrive

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Question:  For TurboViewer Pro, do I have to cloud convert my non-native drawing files (STP, 3DS, SKP, IGES, etc.) each time I want to open it?

Answer:  No,  TurboViewer Pro supports DWG, DWF, DXF, and PDF natively.  The other 20+ CAD formats such as DGN,SKP, 3DS, STEP, IGES, require a 'One-Time' convert process on our cloud convert servers and then downloads it back to your device.  Once a non-native CAD file is converted, it will be copied to your TurboViewer Pro Inbox folder and can be opened  without converting again.  This works great when you no longer have a internet connection since the file can be loaded locally from your Inbox.

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