TurboViewer and Pro Frequently Asked Questions:
Question: I can not view my drawings from my AutoCAD based vertical application such as ACA, MEP, Civil 3D, etc.
Answer: Setting PROXYGRAPHICS = 1 in your drawing file from your vertical application should allow it to be viewed in TurboViewer and TurboViewer Pro. Other workarounds would be saving a copy and flattening your custom objects by using the "aectoacad or -exporttoautocad" command in your vertical application then re-send it to TurboViewer/Pro.
Question: Does TurboViewer and Pro support Xrefs?
Answer: Yes, to view xrefs, send/email your xref drawings and open the parent drawing file. TurboViewer will look in the same folder as the parent drawing for xrefs and load them as well.
Question: I have a problem opening a DWG file from the TurboViewer Inbox, transferred ok from mail program. But when touched to open from Inbox of TurboViewer, program closed.
Answer: DWG files should open fine from the Inbox. It is possible that the particular drawing file is corrupt or has problems. As a test, please try opening another drawing file from the Inbox to see if is opens properly. Run an Audit on the problem DWG file. If the problem still persists, please send DWG file attachment via email to customersupport@imsidesign.com to promptly troubleshoot the problem.
Question: TurboViewer only loaded some of the 3d model elements from mail attachment & Dropbox.
Answer: TurboViewer should load your entire 3D model. It may be possible that the 3D DWG contains proxy objects from a vertical application such as AutoCAD Architecture, in which case it is not supported for mobile applications. Please send DWG file attachment via email to customersupport@imsidesign.com to determine the problem.
Question: When I try to navigate/pan around my 2D drawing, TurboViewer 3D rotates around my 2D drawing instead of Pan.
Answer: The 2D Drawing probably has some erroneous objects in 3D space. TurboViewer autosenses if the drawing has 2D objects only or objects on the positive or negative Z plane and sets the appropriate one finger navigation mode which is 2D Pan for 2D and 3D orbit for 3D. If an object is unintentionally set on the Z plane, view a front view of the drawing in your CAD Editor and remove objects not on the zero (0) plane. In TurboViewer, a two finger swipe will also perform a 2D pan regardless of if it is in a 2D or 3D mode.
Question: TurboViewer Pro: When I load my drawing file, I can hardly see the drawing because it looks dim.
Answer: This could be due to the Grayscale setting is turned ON under Visual Styles. Set Grayscale settings to OFF.